Birdfly: Motion Detection Not Working

1

Bought the Birdfly about two weeks ago. Everything was working normally. Now, the motion detection does not work. Wondering if anyone has had the same issue.

Update: Got a prompt email from support stating that their server was down.

Netvue… Please, please, issue an alert to customers when your server is down. It should be easy to do. Just send out an email to all of us stating such. Prior to emailing support, like the others below, I wasted time troubleshooting EveryThing.

I sure hope that your company would respond to this request. It seems like it would be an easy fix.
(Mass email.)

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2

Yes the same is happening to me as well. Started yesterday. I got a notification this morning from yesterday at 5:30pm
All the notifications I’ve gotten today was from this morning around 11. But I’m get the notifications hours apart. Someone wrote on another message saying that they are working on it. So hopefully they get it fixed soon.

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3

Very frustrating! I assumed it was just my bird feeder. I didn’t have notifications on because I assumed I didn’t need them. Reinstalled everything!

4

It has not worked all day!

5

Mine has not worked since Monday night.

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6

I have the same issue. Someone mentioned yesterday that they spoke to customer service and they are having a major server issue and are working on it.

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7

That is what they told me. It was down yesterday and the servers are still down

8

I got the Birdfeeder as a Mother’s Day gift and was excited to install it. I now know why the device wasn’t recognized at first and notifications are not showing until hours later. Hopefully this issue can be fixed soon.

9

Just put my Birdfy out for the day (due to bears, I have to take mine inside each night along with allll my feeders) - within 5 minutes I’ve had 7 current notifications!! Crossing fingers that the “server” situation is fixed!! WE SHALL SEE!!!
5/18/2023 6:50am EST.

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10

I was pleasantly surprised to see that all seemed to working this am…I have 36 20sec videos with AI - so I would like to believe that Netvue has resolved the issue. It just would have been nice if they were able to put out a notification in the beginning regarding a system wide problem instead of leaving folks thinking it was just them!! Communication goes a long way!!! Regardless, I’m happy to have it working again!!! Have a great day!

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11

Agree 100%! Everyone was wasting so much time troubleshooting and thinking it was a problem on our end!! Lack of communication absolutely sucks for Netvue!!! Putting it kindly :+1:t2:.

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13

I have live stream but no photos is it because server is down ?

14

Dear valued users,

We apologize for the inconvenience caused by the recent server issues, which resulted in many of our battery cameras being unable to function properly. We are happy to inform you that the issue has been resolved and all cameras should now be functioning normally.

Thank you for your patience and understanding during this time. Please do not hesitate to contact us if you have any further concerns or questions.

Sincerely
Netvue