Authentication failed

I suddenly started getting this message when i try to sign in. Have verified password and connection. I have been having no troubles with anything. Never have to sign in. Could look at video from anywhere. Now i cannot sign in

Hi,
Please seek assistance from our customer service through the online chat on our app or by sending an email to support@netvue.com, and provide more information. We will do our best to resolve your issue as soon as possible. We apologize for any inconvenience caused.

Netvue